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Welcome to Crafty Explorer

Crafty Explorer is an online handmade jewelry shop.

Have a Question?

[email protected]

Refund Policy

I have a 14-day return policy, which means you have 14 days after receiving your item to request a return, and then the item must be returned within 14 days. Return postage is at the cost of the customer unless faulty.

To be eligible for a return, your item must be in the same condition that you received it.

To start a return, you can contact me at [email protected] . If your return is accepted, I’ll send you instructions on how and where to send your package. Items sent back to me without first requesting a return will not be accepted. I do NOT offer free returns.

Damages and issues

Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

Exchanges

I do not offer exchanges, items can be returned to receive a refund

Refunds

I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Important Note

Any orders you believe to have been delivered incorrectly but are showing as delivered to your address on the tracking, unfortunately cannot be reimbursed or replaced, I will try to help as much as possible, but unfortunately as the tracking is showing as delivered to your address, it makes it very difficult for me to help. Please make sure to check with neighbours and around your property, if you still cannot find your parcel, please dispute this with your local postal service/depot, who will be able to locally investigate this further for you.
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