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Welcome to Crafty Explorer

Crafty Explorer is an online handmade jewelry shop.

Have a Question?

[email protected]

FAQ

Here are the answers to the most common questions I get. If you have other questions, feel free to contact me.

📦 About payment & shipping

What methods of payment do you accept?

All payments are made securely through Paypal or with a credit card via Stripe. You do not need a Paypal account to pay through Paypal, you can use a credit card. Items will be shipped after confirmation of payment. Prices shown include all taxes. You can switch currency at the bottom of each page. 

How long will it take for my order to be dispatched?

Any item purchased will be shipped within 1-4 business days. Please, be patient and allow me some time to prepare your order, as I am just one person running all sides of this business. Orders are shipped worldwide from France using La Poste.

I ship all orders with tracked services. You will receive an email with a shipping notification and tracking number so you can look at where your package is at all times.

According to the postal service, your item should arrive within 10 business days after dispatch. However, delays do occur depending on weather conditions, your postal service or other unforeseen circumstances. If you are in Australia or New Zealand, please note that it can take up to 30 days for your parcel to arrive.

What is your return policy?

If you would like to return your order, please send me an email at [email protected] beforehand. I gladly accept returns if they are made within 14 days of delivery and the jewelry is in its original condition. I do not accept exchanges.

Unfortunately, I do not refund shipping costs. It is your responsibility to return the piece safely. Many of my products are fragile and need to be handled with care. Please, package your piece well and send it with a tracked service. I cannot be held responsible for items getting lost in the mail on their way back to me.

🔮 About crystals

Which crystal will I receive?

The pictures that you see on the product pages are, usually, of the exact crystal that you will be receiving. Please note that unless otherwise specified, display stands, rulers, and other props are not included in the sale price of the photographed item.

Are your crystals natural?

All the crystals sold on this website are 100% natural unless stated otherwise. I also use genuine crystals to make my jewelry. Stones and crystals are natural products, sometimes they have small imperfections and scratches. This is part of their natural beauty. I try to show their imperfections as best as I can in my pictures.

📿 About copper & crystal jewelry

Will my jewelry change color?

Like all metals, copper naturally darkens over time. To keep your piece of jewelry looking bright, I recommend avoiding contact with perfumes, harsh chemicals, and water. Additionally, you can scrub your pendant with Renaissance Wax and a polishing cloth.

How will copper affect my skin?

Copper rings can sometimes leave green marks on your skin, but since I make mostly pendants this is rarely a problem. I seal my rings with lacquer or clear nail polish to avoid them leaving a mark. If you do get any mark on your skin, don’t worry it is completely harmless and can be washed off with warm water and soap.

Can I wear my jewelry in the shower or swimming?

Excess water can cause copper to oxidize faster. I definitely do not recommend showering or swimming with a piece of my jewelry. If you are wearing a ring, remove it before washing your hands.

Do you do custom orders?

I do not offer item reservations or custom orders. 

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