Here are the answers to the most common questions I get. If you have other questions, feel free to contact me.
Will my jewelry change color?
Like all metals, copper naturally darkens over time. To keep your piece of jewelry looking bright, I recommend avoiding contact with perfumes, harsh chemicals, and water. Additionally, you can scrub your pendant with Renaissance Wax and a polishing cloth.
How will copper affect my skin?
Copper rings can sometimes leave green marks on your skin, but since I make mostly pendants this is rarely a prolem. I seal my rings with lacquer or clear nail polish to avoid them leaving a mark. If you do get any mark on your skin, don’t worry it is complety harmless and can be washed off with warm water and soap.
Can I wear my jewelry in the shower or swimming?
Excess water can cause copper to xidize faster. I definitely do not recommend showering or swimming with a piece of my jewelry. If you are wearing a ring, remove it before washing you hands.
I use genuine crystals to make my jewelry. Stones and crystals are natural products, sometimes they have small imperfections and scratches. This is part of their natural beauty. I try to show their imperfections as best as I can in my pictures.
What methods of payment do you accept?
All payments are made securely through Paypal. If you do not have a PayPal account, you can pay with a credit card. Items will be shipped after confirmation of payment. Prices shown include all taxes.
How long will it take for my order to be dispatched?
Any item purchased will be shipped within 1-4 business days. Please, be patient and allow me some time to prepare your order, as I am just one person running all sides of this business. Orders are shipped worldwide from France using La Poste.
I ship all orders with tracked services. You will receive an email with a shipping notification and tracking number so you can look at where your package is at all times.
According to the postal service, your item should arrive within 10 business days after dispatch. However, delays do occur depending on weather conditions, your postal service or other unforeseen circumstances. If you are in Australia or New Zealand, please note that it can take up to 30 days for your parcel to arrive.
If you think your package has been lost or stolen during its travel, I recommend that you go to your local post office with your tracking number and ask them to find it for you.
Please note that I mark international packages with a reduced amount than was originally paid so that the possibility of unpleasant custom charges can be avoided or reduced. However, if any customs charges do occur, these must be paid by the buyer.
Customs charges are essentially a tax imposed by each country’s government for the import of goods. Since you are the one who has purchased/ brought in the goods, it is not my responsibility to pay the fee since I am not a resident of that country. Any claims to hold me accountable for customs fees will be denied immediately.
I would like to return or exchange my order.
If you would like to return or exchange your order, please send me an email at [email protected] beforehand. I gladly accept returns if they are made within 7 days of delivery and the jewelry is in its original condition.
Unfortunately, I do not refund shipping costs. It is your responsibility to return the piece safely. Many of my necklaces are fragile and need to be handled with care. Please, package your piece well and send it with a tracked service. I cannot be held responsible for items getting lost in the mail on their way back to me.
Do you do custom orders?
I do not offer item reservations or custom orders.